Stabilising critical operational and project phases and bringing them back under control
Operations are unstable, an audit is coming up or a project is at risk of failing. We build a situation assessment, implement immediate measures and embed processes and responsibilities in business-as-usual operations.
A phase is critical when operations or a project can no longer be reliably controlled, for example because of frequent incidents, unclear responsibilities or an upcoming audit. FlixConsulting produces a situation assessment, implements immediate measures and then embeds processes, SLAs and monitoring. On request, we take on coordination roles for a transitional period.
Does this sound familiar?
If several points apply, a conversation is worthwhile.
- Incidents are piling up, and the causes remain unclear.
- Teams and service providers work side by side. Nobody feels responsible for the overall picture.
- An ISO 27001 audit, an EN 50600 assessment or a regulatory review is coming up, and the evidence is not sufficient.
- A project is missing milestones, and the number of open tickets keeps growing.
- A key role in operations or in the project is vacant.
What happens if nothing happens
- Outages of business-critical systems, such as power supply, cooling, the network or core applications.
- Audit findings or a certification at risk.
- Delays and additional costs if a project continues without clear direction.
- Overloaded teams that can only react to incidents.
How we work
- 01
Build a situation assessment
We talk to operations, the project team and service providers, analyse incidents, tickets and monitoring, and identify the high-priority risks.
- 02
Implement immediate measures
We set priorities, clarify responsibilities and introduce escalation paths.
- 03
Set up processes and concepts
We create operating and service concepts with SLAs, maintenance cycles and emergency plans, and set up monitoring and reporting.
- 04
Hand over and secure
We hand over processes, concepts and documentation to named owners in your team and prepare them for business-as-usual operations.
What you have afterwards
- A situation assessment with prioritised risks and immediate measures.
- Clear responsibilities and escalation paths for teams and service providers.
- Operating and service concepts with SLAs, maintenance processes and disaster recovery.
- Dashboards and reports that show the state of operations or the project on an ongoing basis.
In practice
Questions about this situation
Do you also take on roles in live operations?
Yes. We take on coordination roles for a transitional period, for example in data centre operations or in an ongoing migration. This includes managing teams and service providers until processes and owners are in place in your organisation.
Do you help prepare for audits?
Yes. We create operating, security and authorisation concepts and prepare evidence, for example for ISO 27001 audits, EN 50600 assessments or reviews under BaFin requirements. Auditing and assessment remain with the auditors or the responsible body.
What is the difference between stabilisation and troubleshooting?
Troubleshooting finds the cause of a specific fault. Stabilisation is broader: it brings operations or a project as a whole back under control, with processes, responsibilities and monitoring. Stabilisation often starts with troubleshooting.
Let us talk about your project.
No obligation, confidential and with a concrete next step.