Investigating and resolving complex faults across system boundaries
A fault affects network, systems and applications at the same time, and each team sees the cause somewhere else. We analyse across system boundaries, prove the cause with data and fix it with your teams.
Troubleshooting complex faults means finding the cause across network, systems and applications instead of fixing symptoms one by one. FlixConsulting works as a task force with your teams, service providers and vendors, proves the cause with data and makes sure that fixes are tested, implemented and documented.
Does this sound familiar?
If several points apply, a conversation is worthwhile.
- The same fault keeps coming back, even though it has been fixed several times.
- Network, system and application teams each see the cause with the others.
- After a migration or an update, clients, applications or connections behave unexpectedly.
- Tickets stall, and vendors or service providers point to each other.
- The business units are losing confidence in IT.
What happens if nothing happens
- Recurring outages because only symptoms are fixed.
- Halted migrations and postponed deadlines.
- Team capacity tied up that is then missing for planned projects.
- Unclear accountability towards service providers and vendors.
How we work
- 01
Narrow down the fault
We collect logs, monitoring data and tickets, reconstruct the sequence of events and narrow down which systems are involved.
- 02
Prove the cause
We test hypotheses across network, systems and applications until the cause is backed by data. We involve vendors and service providers in a targeted way.
- 03
Implement tested fixes
We plan fixes with testing, approval and a rollback plan and implement them with your teams.
- 04
Prevent recurrence
We document the cause and the solution, update runbooks, monitoring and ticket processes, and hand over to your operations team.
What you have afterwards
- A cause backed by data instead of assumptions.
- Tested fixes with approval and a rollback plan.
- Updated runbooks, monitoring and ticket processes.
- An operations team that can trace similar faults itself in future.
In practice
Questions about this situation
Do you work with our service providers and vendors?
Yes. We coordinate the analysis across everyone involved and give vendors and service providers the data they need to find a solution. The goal is a shared, evidence-based view of the cause.
Which environments do you cover?
Network and firewalls, data centre infrastructure, container platforms, Active Directory, Microsoft 365 and application operations. The technologies we work with include Palo Alto Networks, Arista, Cisco, Kubernetes and Azure.
Does it stop at fixing the fault?
If you wish, yes. Often, however, the analysis reveals causes in architecture, processes or documentation. In that case we propose how to resolve them permanently, and you decide on the next step.
Let us talk about your project.
No obligation, confidential and with a concrete next step.